Rideshare2Vote AWARE | July 2024 – Current
IT Operations Manager (remote)
- Management of day-to-day IT infrastructure and Operations
- Manage IT Sourcing and IT Procurement
- Management of Ticketing System and general IT Support in conjunction with Contact Center
- Work with vendors and developers in IT related projects
- Create and lead ongoing training programs
- Facilitate company partnerships
UltraSignup | Feb. 2024 – June 2024
IT Support & Operations (remote)
- Level I and II IT support for clients and customers
- Operations Management
- Website management
- Minor front-end and back-end web development
Blackbelt Help | June 2022 – March 2024
IT Support & OneStop Services (remote) [chat, email, and phone]
- MSP: Level 1 & II IT Support Universities (Students, Staff, Faculty)
Blackboard & Anthology | July 2023 – March 2024
IT & OneStop Services (remote) [chat]
- Level I IT Support for Universitie
- One Stop Services: Financial Aid, Student Accounts, Admission and Records
LionBridge | July 2021 – Jan 2023
Search Engine Evaluator (remote)
- QA regarding the effectiveness of SERP and landing page quality (SEO)
Appen | July 2021 – Jan 2023
Search Engine Evaluator (remote)
- QA regarding the effectiveness of SERP and landing page quality (SEO)
Employbridge | Sept. 2019 – June 2022
Search and Support Team Coordinator (Remote)
- Level 1 IT Support
- Provide administrative support for branches nationwide
- Assist applicants with onboarding processes
- Troubleshooting Payroll discrepancies
Walgreens | Sept. 2017- May 2020
Pharmacy Technician
- Process prescription information, and health insurance information under the supervision of the acting pharmacist
- Provide customer service for patients and health professionals in accordance to stand and federal law
The University of Tennessee Medical Center | May 2019 – Sept. 2019
LabCorp – Pathology / Transcription – Reference Test Clerk
- Responsible for performing various duties related to the Pathology Dept
- Coordinate the processing of pathology slides, blocks, reports, and test results to clinicians,
pathologists, transcriptionists, and histology and cytology departments
CSL Behring | Feb. 2019- May 2019
Lab Assistant
- Assist in the processing of blood-plasma samples for viral testing
- Process and record information received from collection centers
- Abide by Health, Safety & Environmental (HSE) policies regulations
- Maintaining Good Manufacturing Practices (cGMP)
Science Application International Corporation (SAIC) | Feb 2017 – Feb 2019
AR Closeout Analyst / DMS / C-SAM / Billing Assistant / Shared Services Center (SSC Contract Services)
- Providing accounts receivable, accounts payable, and contracts review services in accordance with DCMA/DCAA, and FAR laws
- Document Management Services using document management applications and databases
Walgreens | July 2015- Feb 2017
Manager/ASM-T
- Leadership, Hiring and training, Conflict Resolution, Strategic Planning
- Inventory Control, Marketing and Merchandising Techniques
- Tracking Budget Expenses, Profit/Loss Management, Cash Error Resolution