IT Support for OS
Windows | Android | iOS | macOS
Skills and Experience
Microsoft Office/365 | Google Workspace | ZOHO | ZenDesk | Salesforce | General Experience IT Support | IT Operations | IT Management | IT Sourcing | IT Procurement | Contact Center | Management | Anydesk | Teamviewer | Asana | Basecamp | Azure | Active Directory | Entra ID | Okta | SQL | RDP | VPNs | Network Troubleshooting | GPS systems | VNC | VMware | MS Hyper-V | Sales | QA | SERP | Zoom | Slack | API | HTML | CSS | JavaScript | Website Management | CMS | SEO | Multimedia Design
Projects
- Led the creation, implementation, and management of a company’s first Contact Center
- Led the creation and implementation of a company’s first Ticket Tracking System
- Led the development and implementation of an account management system that works in tandem with an existing CRM.
- Led the development of technology training programs for new and temp staff.
- Led the creation of a program that facilitates new company partnerships
Certifications
- Google Data Analytics Certificate
- Google Project Management Certificate
- CompTIA A+ (pending) | CompTIA Network (pending) | CompTIA Security (pending)
- Walgreens ASMT (Assistant Manager in Training)
EDUCATION:
The University of Tennessee, Knoxville, TN | Aug 2009 – Dec 2014
- GPA~ 3.0
- Bachelor of Science: Geology and Environmental Studies
- Minor: Environmental Sustainability